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Building a Knowledge-Driven Organization

Building a Knowledge-Driven Organization


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About the Book

Buckman Labs has become internationally famous for implementing a knowledge-sharing system that allows frontline employees to make immediate decisions that draw on the combined expertise of the whole organization to solve customer issues, resolve technical problems, and create new products. Buckman Labs' global electronic knowledge-sharing system manages all of the company's internal communications, connecting 1200 people in 80 countries. However, this technology is not the secret of the company's success. Technology is the easy part. The hard part is creating a culture in which employees and managers are willing and eager to use the new system. The hard part is creating an organizational culture in which employees are motivated to spend time every day answering questions and contributing to the organization's knowledge management system. Buckman Labs has successfully mastered this challenge. "Creating a Knowledge-Sharing Organization" is CEO emeritus' Bob Buckman's explanation of how he did it in his own organization and how other businesses can do it too.

About the Author :
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

Review :
"Buckman Lab's technical experts and far-flung sales force conduct dozens of virtual conversations each day, trading tips on arcane points of paper and leather making, water purification and sewage treatment. In the process, they've made this closely held, Memphis, Tenn., chemical company with USD300 million in annual sales, a leading practitioner in the emerging field of knowledge management." -The Wall Street Journal; "Buckman Labs has become a Mecca for other companies looking for "how-to" lessons in the art and science of knowledge management. Executives from AT&T, 3M, Champion International, International Paper company, and US West have made the pilgrimage to this small, privately held chemical company to look and learn. What they've seen is a company that is fast, global, and interactive, built on a system that is simple, powerful, and revolutionary." -Fast Company "Buckman doesn't just sell chemicals, it sells human chemistry." -BusinessWeek"


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Product Details
  • ISBN-13: 9780071384711
  • Publisher: McGraw-Hill Education - Europe
  • Publisher Imprint: McGraw-Hill Professional
  • Height: 236 mm
  • No of Pages: 300
  • Returnable: N
  • Weight: 553 gr
  • ISBN-10: 0071384715
  • Publisher Date: 16 Mar 2004
  • Binding: Hardback
  • Language: English
  • Returnable: N
  • Spine Width: 23 mm
  • Width: 163 mm


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