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Assertiveness At Work: A Practical Guide

Assertiveness At Work: A Practical Guide


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About the Book

• Over 100,000 copies sold worldwide • Recommended by the Good Book Guide for Business • Translated into German, Finnish and Chinese Set firmly within the realities of modern business life, this book tackles all the awkward situations that arise with flatter structures, tough workloads and the need to exert influence across traditional boundaries. In these situations, where aggression is unacceptable and nothing will be achieved through non-assertion, successful people need assertiveness. Whether you are a line manager, project leader, specialist or key member of a team, Assertiveness at Work, Third Edition is a practical guide for developing your own natural assertiveness to benefit both yourself and your organization. It provides you with: • ?everyday? situations that will really ring bells with you • hints and suggestions you can easily relate to and readily use • insights into the often hidden forces behind your own and other people?s behavior • tried and tested exercises for developing fully integrated skills and not just bolt-on behaviors In Assertiveness at Work, Third Edition Ken and Kate Back introduce new guidance on how assertion can help you handle constant change, being assertive upwards, and negotiating assertively.

Table of Contents:
Preface Chapter 1. Assertion, Nonassertion And Aggression Chapter 2. Recognizing Assertive, Nonassertive And Aggressive Behavior Chapter 3. Beliefs And Rights Chapter 4. Starting To Be More Assertive Chapter 5. Negotiating Assertively Chapter 6. Saying `No? Assertively Chapter 7. Types Of Assertion Chapter 8. Handling Negative Feelings Chapter 9. Giving And Receiving Criticism About Performance Chapter 10. How Others Influence You Chapter 11. Handling Aggression From Others Chapter 12. Handling Nonassertion From Others Chapter 13. Being Assertive Upwards Chapter 14. Contributing Assertively To Meetings Chapter 15. Assertion During Times To Change Chapter 16. Assertiveness And Stress Chapter 17. Continuing To Increase Your Assertiveness Index


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Product Details
  • ISBN-13: 9780070588769
  • Publisher: Tata Mcgraw Hill
  • Publisher Imprint: Tata Mcgraw Hill
  • Edition: 3
  • No of Pages: 224
  • ISBN-10: 0070588767
  • Publisher Date: 2004
  • Binding: Paperback
  • Language: English


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