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The Complete Benchmarking Implementation Guide: Total Benchmarking Management

The Complete Benchmarking Implementation Guide: Total Benchmarking Management


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About the Book

This text presents a benchmarking implementation programme that can be applied in various corporate situations. It distinguishes between different types of benchmarking - product, service, process, equipment, and so on - and shows how to employ any types.

Table of Contents:
Introduction. Phase I: Planning the Benchmarking Process and Characterization of the Item(s). Activity 1: Identify What to Benchmark. Activity 2: Obtain Top Management Support. Activity 3: Develop the Measurement Plan. Activity 4: Develop the Data Collection Plan. Activity 5: Review Plans with Location Experts. Activity 6: Characterize Your Benchmark Item. Phase II: Internal Data Collection and Analysis. Activity 7: Collect and Analyze Internal Published Information. Activity 8: Select Potential Internal Benchmarking Sites (Locations). Activity 9: Collect Internal Original Research Information. Activity 10: Conduct Internal Interviews and Surveys. Activity 11: Form an Internal Benchmarking Committee. Activity 12: Conduct Internal Site Visits. Phase III: External Data Collection and Analysis. Activity 13: Collect External Published Information. Activity 14: Collect External Original Research Information. Phase IV: Improvement of the Item's Performance. Activity 15: Identify Corrective Actions. Activity 16: Develop an Implementation Plan. Activity 17: Gain Top Management Approval of the Future-State Solution. Activity 18: Implement the Future-State Solution and Measure Its Impact. Phase V: Continuous Improvement. Activity 19: Maintain the Benchmarking Database. Activity 20: Implement Continuous Performance Improvement. Appedices: I: Benchmarking Definitions. II: Sample Benchmarking Visitation Guide Sample Survey. III: How to Conduct an Interview. IV: Rating Your Organization.

About the Author :
H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.


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Product Details
  • ISBN-13: 9780070267725
  • Publisher: McGraw-Hill Education - Europe
  • Publisher Imprint: McGraw-Hill Inc.,US
  • Height: 292 mm
  • No of Pages: 438
  • Spine Width: 51 mm
  • Weight: 1687 gr
  • ISBN-10: 0070267723
  • Publisher Date: 01 Feb 1996
  • Binding: Hardback
  • Language: English
  • Returnable: N
  • Sub Title: Total Benchmarking Management
  • Width: 274 mm


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