Introduction to Total Quality by Stan Davis - Bookswagon
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Introduction to Total Quality

Introduction to Total Quality


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About the Book

Designed for first courses in quality management, this text provides practical coverage of the various elements of quality management, presenting them within a coherent format whose examination of both qualitative and quantitative factors ensures students understand not only the complete picture, but also the vital details. The text covers the history and development of quality management in the US, including discussion of the pioneering work of such figures as Deming, Juran and Crosby. Total quality tips sections introduce quotes from recognized authorities in the quality management field, and case studies taken from business and industry provide "real world" examples of quality management in action. Topics covered include teamwork, just-in-time manufacturing, scientific measurement, SPC, employee involvement, continuous improvement, partnering, manufacturing networks, implentation, Kaisen, the theory of constraints, benchmarking and quality tools.

Table of Contents:
Total quality concept - an overview; quality and competitiveness in a global marketplace; total quality and ethics; partnering for competitiveness; establishing a quality culture; establishing a customer focus; employee involvement and empowerment; leadership, teambuilding and teamwork; decision making and problem solving; communication, interpersonal relations and conflict management; education and training; overview of quality tools; benchmarking; continuous improvement; quality function deployment; statistical process control; just-in-time manufacturing; implementing total quality.


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Product Details
  • ISBN-13: 9780023442216
  • Publisher: Prentice Hall (a Pearson Education company)
  • Publisher Imprint: Macmillan USA
  • Height: 210 mm
  • Returnable: N
  • Width: 160 mm
  • ISBN-10: 0023442212
  • Publisher Date: 01 Feb 1994
  • Binding: Hardback
  • Language: English
  • Weight: 300 gr


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Introduction to Total Quality
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Introduction to Total Quality
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