Sean McDadeSean McDade has been helping companies optimize customer experiences for over twenty years. An angel investor in the Philadelphia region, he is also the founder, CEO, and visionary of PeopleMetrics, a leading provider of experience management softwar and advisory services. Sean has worked with leading pharmaceutical and biotechnology companies including AstraZeneca, Sanofi, and Novartis. His first book, Listen or Die: 40 Lessons That Turn Customer Feedback into Gold, was an instant Amazon bestseller. Read More Read Less