IS Management Handbook, Seventh Edition

In systems analysis, programming, development, or operations, improving productivity and service - doing more with less - is the major challenge. Regardless of your management level, the Handbook gives you the advice and support you need to survive and prosper in the competitive environment. It is the only comprehensive and timely source of technical and managerial guidance, providing expert information on the latest IT management techniques from top IS experts. This edition explains state-of-the-art technologies, innovative management strategies, and practical step-by-step solutions for surviving and thriving in today's demanding business environment. The IS Management Handbook outlines how to effectively manage, adapt and integrate new technology wisely, providing guidance from 70 leading IS management experts in every important area. This reference enables its readers to ensure quality, contain costs, improve end-user support, speed up systems development time, and solve rapidly changing business problems with today's IS technology.

Table of Contents:
Section 1 Achieving Strategic IT Alignment 1 The New Enabling Role of the IT Infrastructure, Jeanne W. Ross and John F. Rockart 2 Partnering Roles of the IS Executive, Carol V. Brown, Ephraim R. McLean, and Detmar W. Straub 3 Knowledge Management--Coming Up the Learning Curve, Ray Hoving 4 The CIO Role in the Era of Dislocation, James E. Showalter 5 The IS Executive and Strategic Planning, Philip N. James 6 Integrated Systems Planning: A Holistic Model, Yannis A. Pollalis 7 Strategic Information Technology Planning and the Line Manager's Role, Robert Heckman 8 Managing Advanced Information Technology, Louis Fried 9 Moving the IT Workforce to a Client/Server Environment, Eileen Birge 10 Redesigning the IT Organization for the Information Age, Bernard H. Boar 11 Successfully Hiring and Retaining IT Personnel, John P. Murray 12 Preparing for the Outsourcing Challenge, N. Dean Meyer 13 IT Performance Turnaround--The Outsourcing Alternative, Richard D. Hays 14 Support Services Outsourcing, William J. Beaumont 15 Managing the IT Procurement Process, Robert Heckman 16 Control of Information Systems Outsourcing, S. Yvonne Scott Section 2 Designing and Operating an Enterprise Infrastructure 17 Client/Server Computing: Politics and Solutions, Steve Guynes and John Windsor 18 Culture Change: A Client/Server Enabler, Stewart L. Stokes, Jr. 19 Shifting to Distributed Computing, Richard Ross 20 Improving Data Center Productivity and Effectiveness, John P. Murray 21 U.S. Telecommunications Today, Nicholas Economides 22 Operating Standards for LANs, Leo Wrobel 23 Virtual Networking Management and Planning, Trenton Waterhouse 24 Successful Network Implementations, Patrick McBrayer 25 Integrating Electronic Messaging Systems and Infrastructures, Dale Cohen 26 Data Warehousing Concepts and Strategies, Stefan M. Neikes, Sumit Sircar, and Bijoy Bordoloi 27 Data Marts: Plan Big, Build Small, John van den Hoven 28 A Framework for Developing Enterprise Data Warehouses, Ali H. Murtaza 29 Data Mining: Exploring the Corporate Asset, Jason Weir 30 Data Conversion Fundamentals, Michael Zimmer 31 Quality Information Services, Joe R. Briones 32 Information Systems Audits: What's in It for Executives? Vasant Raval and Uma G. Gupta 33 Key Factors to Strengthen the Disaster Contingency and Recovery Planning Process, Michael J. Cerullo and Virginia Cerullo 34 Taking an Adaptive Approach to IS Security, Christopher Klaus Section 3 Providing Application Solutions 35 IT-Enhanced Productivity and Profitability, William R. King 36 Agents Delivering Business Intelligence, Roberto Vinaja and Sumit Sircar 37 Analyzing Agents for Electronic Commerce, Shouhong Wang 38 Java: The Language and Its Supporting Technologies, V. Ramesh 39 The Methodology Evolution: From None, to One-Size-Fits-All, to Eclectic, Robert L. Glass 40 Strategic Use of JAD, Michael C. Kettelhut 41 User-Centered Design, James J. Kubie, L.A. Melkus, R.C. Johnson, Jr., and G.A. Flanagan 42 Database Development Methodology and Organization, Sanjiv Purba 43 Project Success and Customer Needs, Richard H. Deane, Thomas B. Clark and A.P. (Dennis) Young 44 Win-Win Projects,Stanley H. Stahl 45 Managing the User/IS Relationship, Ann S. Angel 46 Reengineering Project Challenges, Varun Grover, Seung Ryul Jeong, and James T.C. Teng 47 Managing Development in the Era of Complex Systems, Hugh W. Ryan 48 Meeting the Software Challenge, Sami J. AlBanna and Joe Osterhaus 49 Analyses of Software Quality and Auditing, David C. Chou and Amy Y. Chou 50 Software Testing Basics and Guidelines, Christine B. Tayntor 51 Ethical Responsibility for Software Development, Janice C. Sipior and Burke T. Ward Section 4 Exploiting Web Technologies 52 Commerce Opportunities in Electronic Markets, James A. Senn 53 E-Commerce Issues for External Web Sites, Andrew Urbaczewski and Leonard M. Jessup 54 Developing Corporate Intranets, Diana Jovin 55 Designing a Business-Justified Intranet Project, Richard L. Ptak 56 Expanding the Reach of Electronic Commerce: The Internet EDI Alternative, James A. Senn 57 Implementing and Supporting Extranets, Phillip Q. Maier 58 Internet Security and Firewall Policies, William Hugh Murray 59 Implementing the First Web Site, Lee A. Freeman and Leonard M. Jessup 60 Internet Acceptable Usage Policies, James E. Gaskin Section 5 Facilitating Knowledge Work 61 Helping Users Help Themselves, James A. Larson and Carol L. Larson 62 Supporting Telework, Heikki Topi 63 Information Sharing Within Organizations, Randall H. Russell 64 End-User Computing Control Guidelines, Ron Hale 65 Control Issues in End-User Computing and Applications, Sandra Allen-Senft and Frederick Gallegos 66 Reviewing End-User Applications, Steven M. Williford Index