Buy Automated Agencies by Joshua D. Blank - Bookswagon
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Home > Computing and Information Technology > Information technology: general topics > Technologies: Legal aspects > Automated Agencies: The Transformation of Government Guidance
Automated Agencies: The Transformation of Government Guidance

Automated Agencies: The Transformation of Government Guidance


     0     
5
4
3
2
1



International Edition


X
About the Book

Automated Agencies is the definitive account of how automation is transforming government explanations of the law to the public. Joshua D. Blank and Leigh Osofsky draw on extensive research regarding the federal government's turn to automated legal guidance through chatbots, virtual assistants, and other online tools. Blank and Osofsky argue that automated tools offer administrative benefits for both the government and the public in terms of efficiency and ease of use, yet these automated tools may also mislead members of the public. Government agencies often exacerbate this problem by making guidance seem more personalized than it is, not recognizing how users may rely on the guidance, and not disclosing that the guidance cannot be relied upon as a legal matter. After analyzing the potential costs and benefits of the use of automated legal guidance by government agencies, Automated Agencies charts a path forward for policymakers by offering detailed policy recommendations.

Table of Contents:
Introduction; 1. The rise of automated customer service; 2. Automated legal guidance; 3. Simplexity. the law in plain language; 4. Simplexity in automated legal guidance; 5. View from the inside. Interviews with federal agency officials; 6. How automated legal guidance helps agencies and the public; 7. The hidden costs of automated legal guidance; 8. The democracy deficit; 9. How should automated legal guidance evolve?; 10. The future of agency communications; Conclusion.

About the Author :
Joshua D. Blank is Professor of Law at the University of California, Irvine School of Law. His scholarship focuses on tax administration and compliance, taxpayer privacy and tax transparency, and administrative agency communication. Leigh Osofsky is the William D. Spry III Distinguished Professor of Law at the University of North Carolina School of Law. Her research focuses on the tax system, administrative law, and the ways that the federal government makes and communicates complex legal regimes.

Review :
'Blank and Osofsky thoughtfully explore the pitfalls of the federal government's use of automated guidance tools to answer questions about legal rights and obligations. A cautionary tale for those inclined to trust the advice such tools provide. Essential reading for anyone interested in making government really work for ordinary people.' Kristin E. Hickman, University of Minnesota Law School 'Both timely and foundational, this book reveals how the US government already uses computers to provide automated legal guidance and shows the promise and pitfalls of this approach. This careful book is neither starry-eyed nor dismissive about automated legal guidance; rather, Automated Agencies provides a realistic picture of where such guidance stands now and suggests a path forward that allows the government to take advantage of these powerful tools while still protecting those who use the tools. Automated Agencies is essential reading.' Sarah Lawsky, Northwestern Pritzker School of Law 'No topic in administrative law has been as understudied, relative to its real-world significance, as the ways in which agencies explain the law to the general public. The topic is becoming ever more important, as agencies develop methods of providing online automated guidance. With Automated Agencies, Professors Blank and Osofsky have provided the foundational work on the subject, examining it from every angle and concluding with thoughtful recommendations for agencies to follow. Like the best automated guidance, Automated Agencies is written in reader-friendly plain English, while scrupulously avoiding the perils of 'simplexity.' Lawrence A. Zelenak, Duke Law School 'AI is the next great challenge for governance. Automated Agencies, written by two of the nation's leading scholars on the subject, does a masterful job of capturing the pitfalls in how administrative agencies use AI to provide legal guidance to the public and of charting a path forward that is fairer and more effective.' Christopher J. Walker, University of Michigan Law School


Best Sellers


Product Details
  • ISBN-13: 9781009347082
  • Publisher: Cambridge University Press
  • Publisher Imprint: Cambridge University Press
  • Language: English
  • Returnable: N
  • Returnable: N
  • Sub Title: The Transformation of Government Guidance
  • ISBN-10: 100934708X
  • Publisher Date: 10 Apr 2025
  • Binding: Paperback
  • No of Pages: 229
  • Returnable: N
  • Returnable: N


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Automated Agencies: The Transformation of Government Guidance
Cambridge University Press -
Automated Agencies: The Transformation of Government Guidance
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Automated Agencies: The Transformation of Government Guidance

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    Fresh on the Shelf


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!