IS Management Handbook, Seventh Edition

Keep your IS systems running at peak productivity For quick, dependable answers to tough IS questions you face every day, turn to Handbook of IS Management from Auerbach Publications. This Fourth Edition explains state-of-the-art Information System technologies, innovative management strategies, and practical step-by-step solutions you need to survive — and thrive — in today’s demanding business environment. That’s why Handbook of IS Management is the reference of choice for thousands of IS managers worldwide. Real world solutions to today’s IS challenges IS changes so rapidly that it’s hard just to keep up on the technological front. But to move ahead in today’s competitive business environment, you must effectively manage, adapt and integrate new technology wisely — or you could find yourself at a huge disadvantage.

Table of Contents:
SECTION I: Strategy, Policy, and Planning New Directions in Strategic Planning Business Processing Reengineering Managing Business Intelligence Moving from Availability to Service Understanding Customer Perceptions Customer-Centered Planning The Economics of Advanced Information Technology The Reality of Outsourcing Technology and Change: The Organizational Impact Techniques for Making IS More Creative Career Planning Strategies SECTION II: Managing Information Technology Managing Advanced Information Technology Reducing Risks in Emerging Technologies Practical Approach to Information Engineering Client/Server versus Cooperative Processing Shifting to Distributed Computing The Future of Expert Systems Risk Assessment and Electronic Data Interchange Multimedia Networking: Business Implications and Considerations Business Needs and Cryptographic Systems SECTION III: Supporting Internal Customers Reviewing End-User Applications Building Better User Documentation Developing an Office Recovery Plan Portable Computer Traveling Tips Multimedia Training Tools Guidelines for Designing EIS Interfaces Pen-Based Computing Distributed Network Support and Control Group Decision Support Systems SECTION IV: Managing Information and Data Managing User Expectations During Systems Development User-Driven Systems Development The Decentralization of Systems Development Outsourcing Software Planning for Software Methods and CASE Object-Oriented Programming: Problems and Solutions Software Configuration Management A Manager’s Guide to Enterprise Data Management Reviewing the Data Administration Program Developments and Challenges in Distributed Data Base Management Systems SECTION V: Delivering Products and Services Data Center Operational Assessment Disaster Recovery Planning Managing Hardware in a Client/Server Environment A Plan for Laptop Support and Use Enterprise Network Strategies Evaluating LAN Management and Control Data Communications and Distributed Data Commercial Uses of the Internet An Overview of Virtual Private Networks Protecting Communication Networks SECTION VI: Ensuring Quality and Control Quality Improvement in Systems Development Improving the Quality of Production Systems Auditing for Quality Auditing the Quality of Applications Development Security Strategy Outsourcing and Information Security Choosing a Hot-Site Vendor Multinetwork Security Secure Workstations Understanding Computer Negligence and Liability Responding to Computer Crime: An IS Manager’s Guide FIND IT FAST INDEX