About the Book
<>In Leading at a Higher Level, Updated Edition, Blanchard and his colleagues bring together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...and make sure people know who you are, where you're going, and the values that will guide your journey. From start to finish, this book extends Blanchard's breakthrough work on delivering legendary customer service, creating "raving fans," and building "Partnerships for Performance" that empower everyone who works for and with you. Updated throughout, this new edition contains two powerful, important new chapters: one on coaching to create higher-level leaders, and another on creating a higher-level culture throughout your organization. It also offers the definitive, most up-to-date techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, it will help you dig deep within, discover the personal "leadership point of view" all great leaders possess-and apply it throughout your entire life.
In Helping People Win at Work, WD-40 Company President/CEO Garry Ridge reveals how his company has used Blanchard's techniques to "Partner for Performance" with every employee, and achieve unprecedented levels of employee engagement and commitment. Ridge introduces WD-40's performance review system, explaining its goals, its features, and the cultural changes it required. Next, Ridge shares his "leadership point of view": what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation came from. Finally, in Part IV, Ken Blanchard explains why WD-40's Partnering for Performance program works so well and how it can work for you, too. This book isn't about cheerleading: it's about transforming performance review one step at a time and reaping record-breaking results!
Table of Contents:
Introduction: Leading at a Higher Level by Ken Blanchard xv
SECTION I: SET YOUR SIGHTS ON THE RIGHT TARGET AND VISION
Chapter 1 Is Your Organization High Performing? 3
Don Carew, Fay Kandarian, Eunice Parisi-Carew, Jesse Stoner, and Ken Blanchard
Chapter 2 The Power of Vision 17
Jesse Stoner, Ken Blanchard, and Drea Zigarmi
SECTION II: TREAT YOUR CUSTOMERS RIGHT
Chapter 3 Serving Customers at a Higher Level 33
Ken Blanchard, Kathy Cuff, Vicki Halsey, and Jesse Stoner
SECTION III: TREAT YOUR PEOPLE RIGHT
Chapter 4 Empowerment Is the Key 57
Alan Randolph and Ken Blanchard
Chapter 5 Situational Leadership® II: The Integrating Concept 75
The Founding Associates
Chapter 6 Self Leadership: The Power Behind Empowerment 91
Susan Fowler, Ken Blanchard, and Laurence Hawkins
Chapter 7 Partnering for Performance 105
Fred Finch and Ken Blanchard
Chapter 8 Essential Skills for Partnering for Performance: The One Minute Manager® 129
Ken Blanchard and Fred Finch
Chapter 9 Coaching: A Key Competency for Leadership Development 149
Linda Miller and Madeleine Homan Blanchard
Chapter 10 Situational Team Leadership 165
Don Carew, Eunice Parisi-Carew, Lael Good, and Ken Blanchard
Chapter 11 Organizational Leadership 191
Pat Zigarmi, Judd Hoekstra, Ken Blanchard, and Drea Zigarmi
Chapter 12 Strategies for Leading a Change 215
Pat Zigarmi and Judd Hoekstra
SECTION IV: HAVE THE RIGHT KIND OF LEADERSHIP
Chapter 13 Managing a Successful Culture Transformation 241
Garry Demarest, Chris Edmonds, and Bob Glaser
Chapter 14 Servant Leadership 261
Ken Blanchard, Scott Blanchard, and Drea Zigarmi
Chapter 15 Determining Your Leadership Point of View 289
Ken Blanchard, Margie Blanchard, and Pat Zigarmi
Endnotes 309
Acknowledgments 323
About the Authors 327
Services Available 347
Index 351
Helping People Win At Work
Introduction 1
Chapter 1 Don’t Mark My Paper, Help Me Get an A 17
Chapter 2 Building the Right Culture 43
Chapter 3 My Leadership Point of View 67
Chapter 4 The Simple Truths About Helping People Win at Work 89
Simple Truth 1: Performing Well: What Makes People Feel Good About Themselves 91
Simple Truth 2: To Help People Perform Well, an Effective Performance Management System Must Be Established 94
Simple Truth 3: It All Starts with Performance Planning 97
Simple Truth 4: The Biggest Impact on Performance Comes from Day-to-Day Coaching 101
Simple Truth 5: Trust Is Key to Effective Coaching 117
Simple Truth 6: The Ultimate Coaching Tool: Accentuating the Positive 122
Simple Truth 7: Redirection Helps Get Performance Back on Track 125
Simple Truth 8: Deliver Reprimands with Caring Candor 129
Simple Truth 9: Performance Reviews Should Be About Retaking the Final Exam 133
Simple Truth 10: Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People 136
Simple Truth 11: Servant Leadership Is the Only Way to Go 139
Simple Truth 12: Celebrate Successes 149
Epilogue 155
Appendix A The WD-40 Company Goal Review Form 159
About the Authors 171
Services Available 175
Index 179
About the Author :
Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the author of several bestselling books, including the blockbuster international bestseller The One Minute Manager® and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005 Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five best-selling authors of all time. The College of Business at Grand Canyon University bears his name.
Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also coauthor of Lead Like Jesus and cofounder of Lead Like Jesus, a nonprofit organization dedicated to inspiring and equipping people to lead like Jesus.
Garry Ridge is president and chief executive officer of WD-40 Company, headquartered in San Diego, California. WD-40 Company is the maker of the ever-popular WD-40, as well as other household cleaning products. Garry has been with WD-40 since 1987 in various management positions, including executive vice president and chief operating officer and vice president of international. He has worked directly with WD-40 in 50 countries.
A native of Australia, Garry has served as national vice president of the Australian Marketing Institute and the Australian Automotive Aftermarket Association. He received his M.S. degree in executive leadership from the University of San Diego in June 2001. Garry is an adjunct professor at the University of San Diego. He teaches leadership development, talent management, and succession planning in the Master of Science in Executive Leadership program.
In March 2003 Garry was awarded Director of the Year for Enhancement of Economic Value by the Corporate Directors forum. In April 2004 he received the Arthur E. Hughes Career Achievement Award from the University of San Diego. In 2006 Garry was awarded the Ernst & Young Master Entrepreneur Award.
